Beyond the design and installation of our equipment, AVN supports you over the long term with a complete customer service of maintenance, support and consulting.
Our commitment is simple: to guarantee the reliability and performance of your installations, while offering you the peace of mind needed to focus on your core business.
Maintenance service
We provide preventive and corrective maintenance of your lines, ensuring that production stops are kept to a minimum. Every intervention is designed to extend the life of your equipment and optimise its efficiency. Thanks to a substantial national coverage, our experienced technicians travel quickly and know the specific constraints of your working environments — whether in transport and logistics, health and research, or air handling — perfectly.
- Mécanique, électromécanique, pneumatique et automatisme
- Assistance et mise en service d’installations
- Refurbishment, technical modifications and compliance upgrades
- Spare parts supply
AVN offers its industrial maintenance contracts to anticipate breakdowns and secure your production.
- Interventions scheduled at a defined frequency
- Checklist compliant with the maintenance range
- Full management: planning, diagnostics, parts and labour quotations
- Objective: uninterrupted continuity through risk prevention
Support
Beyond the technical intervention, we regard support as a close-knit relationship. Our teams are available to answer your questions, diagnose your issues and guide you towards the most appropriate technical choices. This responsiveness, combined with our experience, gives you a reliable contact at every stage of the life of your installations.
To guarantee the availability of automated systems, AVN has set up a telephone support (hotline) service dedicated to each customer. Once a secure VPN connection has been established between your site and our head office, our teams are able to connect directly to your equipment and provide their expertise. All interventions and their reports are tracked and analysed on a web-based software suite. This secure space provides users with:
- Ticket management
- Entry, by the AVN technician, of the intervention record
- Fine-grained analysis of interventions by various criteria: site, machine, equipment, nature of the fault…
- Status management for monthly report generation
If the diagnostic reveals a mechanical failure, our local Maintenance service takes over.
Consulting
Beyond the technical intervention, we regard support as a close-knit relationship. Our teams are available to answer your questions, diagnose your issues and guide you towards the most appropriate technical choices. This responsiveness, combined with our experience, gives you a reliable contact at every stage of the life of your installations.
Our qualified staff offer their expertise:
- Technical audit of your automated system
- Process optimisation
- Tailor-made technical training
- Obsolescence analysis to define the necessary actions
By choosing AVN for maintenance, support and consulting, you benefit from recognised expertise and constant support, guaranteeing the long-term efficiency of your installations.
Some key figures
7
Hotline Contracts
5 clients / 54 sites covered
13
Maintenance
contracts
preventative and corrective maintenance covering 8 client sites
54
client sites
covered
by a helpline and/or maintenance contract
10
clientsunder contract
20 contracts managed by the AVN Department
