To guarantee the availability of automated systems, AVN has set up a « hotline » telephone support service dedicated to each customer. All interventions and their reports are tracked and analysed on a web-based software suite. This software suite provides users with:

• Ticket management
• Entry, by the AVN technician, of the intervention record
• Fine-grained analysis of interventions by various criteria: site, machine, equipment, nature of the fault…
• Status management for monthly report generation

Secure space with login and password access